A Table Service platform capability for highlighting tables that remain open, inactive, or commercially inconsistent with expected service behavior.
Operational need
Restaurants can lose visibility when a table appears operationally open but no longer reflects real guest activity.
Table Service capability
Table Service helps identify ghost-table patterns by comparing physical table state with expected service continuity inside one platform view.
How it works
The feature monitors occupancy history, inactivity windows, and related service signals to surface tables that deserve review.
Why it matters
Ghost Tables is especially useful in busy operations where unnoticed table-state drift affects turnover and payment integrity.
What this enables
- Detection of operational inconsistencies
- Better review of stale or mismatched table states
- Support for turnover and audit analysis
- More accurate floor visibility
Best fit
Overview
Ghost Tables is a Table Service platform capability focused on cases where the operational state of a table no longer matches what should be happening on the floor.
Typical patterns
- Tables that appear open for too long
- Tables with little or no matching service activity
- Tables whose state does not align with expected turnover logic
Why operators care
These cases can distort performance visibility, delay table reuse, and create noise in payment-control and exception analysis.