Measures crowd buildup, waiting time, and service saturation at checkout, reception, or counter areas.
Business challenge
Long queues are often detected late, after customer experience has already degraded or teams can no longer rebalance service in time.
Product approach
HorusSense measures buildup and dwell time in waiting zones so teams can act before the bottleneck becomes critical.
How it works
The platform observes defined zones, estimates people count and wait duration, and triggers rules when configured thresholds are exceeded.
Why it matters
It helps improve response time, open service positions, and prioritize resources during demand peaks.
Key benefits
- Early queue detection
- Wait-time measurement
- Saturation alerts
- Experience and operations indicators
Target sectors
RetailRestaurantsReception and service centers
Specific capabilities
- Measurement of people in waiting zones.
- Configurable thresholds by location or time window.
- Alerts to open counters, add attention, or reassign staff.
- Reports on recurring peaks and wait times.